Analytics
Performance metrics across all agents and sessions
Last 7 days ▾
Messages handled
24,631
↑ +12%
Active sessions
53
↑ +3%
Avg. satisfaction
4.6/5
↑ +12%
Resolution rate
87%
↑ +3%
Avg. response
8.2s
↑ +12%
Open tickets
31
↓ 3%
Interactions & satisfaction
InteractionsCSAT
Sentiment split
Positive62%
Neutral27%
Negative11%
Agent volume
Auto-learning
14
Feedback insights
All agents
6
Refinements pending
Order · FAQ
3
KB update suggestions
Shipping · returns
28
QA checks today
26 pass · 2 review