Good morning
Here's how support is doing across all agents today.
Last 7 days ▾
Messages handled
24,631
↑ 12.4
Active sessions
53
↑ 6
Avg. satisfaction
4.6/5
↑ 0.2
Avg. response
8.2s
↑ 1.4
Resolution rate
87%
↑ 2.0
Tickets created
83
↓ 3
Interactions & satisfaction
InteractionsCSAT
Your agents
O
Orchestrator
Router
100%
F
FAQ Agent
Knowledge
42%
O
Order Agent
Orders
28%
S
Sentiment
Emotion
14%
E
Escalation
Handoff
9%
Needs attention
Order order_042 marked delivered but not received
TICKET-FD45·cust_004·urgent
Refund of $129.00 still pending after 9 days
TICKET-1A21·cust_009·high
Wrong item received — sent size M, ordered L
TICKET-632B·cust_017·normal
Cannot apply discount code at checkout
TICKET-7C19·cust_022·normal
Requesting invoice copy for order_038
TICKET-DCD7·cust_031·low